Shipping Terms:
Shipping Options
Aerocore LLC offers a combination of shipping carriers to ensure the safest, quickest and least costly delivery options of your orders with online package tracking. Delivery is not available to PO Boxes. Items in-stock at Aerocore LLC sellers usually arrive within 1-7 business days, depending on your location. Your shopping cart will display an estimated delivery date and shipping cost for ease of reference; however, prices may not reflect costs for hazardous material shipping fees, oversized freight charges and other unforeseen freight related charges.
Shipping Accounts
You can choose to ship your order with your own shipping account and carrier. Aerocore LLC has no responsibility in case damage/stolen/lost order that is ship with customer account and carrier. Aerocore LLC will not file any claim on shippings with customer accounts.
Damaged orders
Please inspect all shipments prior to signing for delivery. Customers are responsible for damaged products if approval signature is received. Our customer service team will help you if your shipment appears to be damaged. Please refuse delivery of damaged material and notify our customer service department immediately through our Contact us page. Please do not sign for the material. Claims for common carrier deliveries that are signed for without damage noted by the customer must be filed by the customer directly with the common carrier. Customer Support will work to resolve concealed damage shipments on USPS, UPS or FedEx deliveries that are reported within 48 hours and will file a claim on behalf of the customer.
Lost Shipments
When an order get lost and it was shipped with Aerocore LLC account and carrier, we will start the claim process on customer behalf. This process may take up to 60 days in witch the order may be found and returned or delivered to the customer. Aerocore LLC is not liable for the delays carriers may cause.
Shipping Days
Orders may be placed any time, day or night, at AeroCORE LLC. Shipments are generally prepared and shipped only during weekday business hours, excluding holidays. AeroCORE displays expected Delivery dates on your cart during checkout. These dates are based on carrier shipping practices, destination and the items you order. Expected delivery dates are estimates only and no guarantee of delivery time is made. Orders may be delayed due to quality control verification protocols, document preparation, weather, or the time of order placement. Items not in stock or special orders, including repair and overhaul services, cannot be held to expected delivery dates. Orders may be delivered in separate shipments.
Hazmat Shipments
A fee is charged on all shipments containing hazardous materials. This fee covers special packaging, documentation, and certification requirements that apply to hazmat orders shipping to customers outside the United States.
Hazmat fees vary depending on the order size and value. Fees should be paid before shipping on all items that are signed as Hazmat.
Order Status
To check the status of an order log in and visit the Account page.
If Aerocore LLC emails you a tracking number during the day, the information may not post to the carrier's website until that evening. You may also track your order on Aerocore LLC Customer Portal by login in and clicking on the tracking link.
Your items may be grouped into multiple packages and will show updated tracking information as it becomes available. Orders without tracking information may include items such as special orders, repair and overhaul services, or back orders which require more time to process.
Orders are generally prepared and packaged Monday through Friday; however, sometimes a seller may pack orders on weekends or legal holidays; these orders usually do not ship until the following business day. If you receive an email on a weekend or legal holiday indicating that your order has shipped, please be aware that your order will ship the next business day.
Business days are defined as Monday through Friday, except holidays.
For Shipping Options at Checkout click here.